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The Co-operators Group Limited

Customer Service and Insurance Sales Representative

Canada-British Columbia-Vancouver

Posted 23 Days Ago1238-1571130

Company Information

The Co-operators group of companies are committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.   The Co-operators Group Limited is a Canadian-owned co-operative. Through our group of companies, we offer home, auto, life, group, travel, commercial and farm insurance, as well as investment products. Our co-operative values make us a different kind of insurance company – one built on honesty, hard work and concern for the communities in which we live and work. We’ve received many accolades, including being ranked among the Best Employers in Canada by Aon Hewitt, and the Best 50 Corporate Citizens in Canada by Corporate Knights. As a member of our team, you’ll be part of a big organization with a small company feel, working alongside a highly engaged group of people who are passionate about what they do. And you’ll see why we believe The Co-operators truly is a better place to work.

Job Description

There are 9 positions available.

The Customer Service and Insurance Sales Representative is responsible for providing quality customer service, underwriting and sales to new and existing clients over the telephone. 


What you’re responsible for: 

  • Quote and sell basic automobile and property insurance to clients in accordance with the sales quality call flow, sales processes and underwriting guidelines.  

  • Advise and coach clients on what type of coverage/policy would best meet their needs with some guidance as needed.  

  • Identify and make recommendations for additional products/services that benefit the client.  

  • Provide fundamental front line underwriting during client transactions and in determining whether a client qualifies for a quotation.  

  • Achieve set goals for customer service, sales, quality and productivity with guidance.  


What to expect: 

  • This role operates in a call centre environment where a high level of audio and visual concentration is required for extended periods of time.  

  • Rotational shifts outside of standard business hours, Monday through Saturday. 

  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. 


To be successful: 

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.    

  • You leverage critical thinking skills to identify problems and proactively propose solutions.   

  • Your strong communication skills allow you to clearly convey messages.    

  • You’re an effective team player who shares knowledge to support your peers.   


To join our team: 

  • Completed Post-secondary education.

  • Insurance experience an asset.

  • Previous sales and service experience an asset.

  • Knowledge or ability to learn selling techniques.

  • Meet all provincial licensing requirements in accordance with continuing education in order to obtain & maintain all required licences (General Insurance Licence).


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers.   

  • Opportunities to give back to your community.   

  • A competitive compensation package and benefits program.


If you are interested in a career with The Co-operators, please visit our Career Opportunities site to submit your application.


Contact Information

The Co-operators Group Limited
Melissa Cremasco
519-824-4400 x302715