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The Co-operators Group Limited

Claims Representative III – Property

Canada-British Columbia-Langley

Posted 11 Days Ago1267-1571778

Company Information

The Co-operators group of companies are committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.   The Co-operators Group Limited is a Canadian-owned co-operative. Through our group of companies, we offer home, auto, life, group, travel, commercial and farm insurance, as well as investment products. Our co-operative values make us a different kind of insurance company – one built on honesty, hard work and concern for the communities in which we live and work. We’ve received many accolades, including being ranked among the Best Employers in Canada by Aon Hewitt, and the Best 50 Corporate Citizens in Canada by Corporate Knights. As a member of our team, you’ll be part of a big organization with a small company feel, working alongside a highly engaged group of people who are passionate about what they do. And you’ll see why we believe The Co-operators truly is a better place to work.

Job Description

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. The Claims Representative III - Property Claims is responsible for handling a portfolio of very complex claims for Personal, Farm, Commercial and Environmental Lines. They will work independently within their authority and receive support directly from the Specialist, National Property Claims.


If you are interested in a career with The Co-operators, please visit our Career Opportunities site to submit your application.


What you’re responsible for:

  • Directly investigate, interpret coverage for, reserve adequately, negotiate and settle very large, complex, and sensitive Property, Farm, Commercial and Corporate Commercial claims.

  • Co-ordinate and direct the appropriate expert investigative team to assist in the assessment and evaluation of losses, e.g. engineers, accountants etc.

  • Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.

  • Focus on minimizing financial or business interruptions losses for the client by getting them back in operation as soon as possible.

  • Evaluation of damage and preparation of estimates where required on property losses. This will involve attending the loss scene where required, and a variety of industrial, commercial and large farm exposures.

  • Regularly pursue, research and apply case law to specific facts and share with technical teams.

  • Confidently handle complex files in litigation using litigation management guidelines.

  • Coach and act as a technical resource for other claims staff.


What to expect:

  • You will travel regularly.

  • You are required have your own vehicle, valid driver’s license and insurance.  

  • Extended work hours, including evenings and weekends, will be required during peak periods and major events.   

  • This role involves direct contact with clients and/or service providers in their environment.

  • Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris. 

  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.


To be successful:

  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  

  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

  • You have strong communication skills to clearly convey messages and explore diverse points of view. 

  • You build trusting relationships and provide guidance to support the development of colleagues.


To join our team:

  • 5 years successful claims handling experience related to the discipline with progressively developing complexity, including experience with legal and complex claims.

  • Expert knowledge of policy wordings, legislation, regulations, construction practices, commercial and farm wordings.

  • CIP designation and pursuing further development.

  • Provincial adjuster license(s) maybe required dependent on the province of work.

  • University/College Degree.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers. 

  • Flexible work options and paid time off to support your personal and family needs. 

  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

  • Paid volunteer days to give back to your community. 

  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.  

Contact Information

The Co-operators Group Limited
519-824-4400 x302715