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The Co-operators Group Limited

Claims Representative – Personal Lines


Posted 7 Days Ago1571814

Company Information

The Co-operators group of companies are committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.   The Co-operators Group Limited is a Canadian-owned co-operative. Through our group of companies, we offer home, auto, life, group, travel, commercial and farm insurance, as well as investment products. Our co-operative values make us a different kind of insurance company – one built on honesty, hard work and concern for the communities in which we live and work. We’ve received many accolades, including being ranked among the Best Employers in Canada by Aon Hewitt, and the Best 50 Corporate Citizens in Canada by Corporate Knights. As a member of our team, you’ll be part of a big organization with a small company feel, working alongside a highly engaged group of people who are passionate about what they do. And you’ll see why we believe The Co-operators truly is a better place to work.

Job Description

There are multiple 12 month contract positions, with the potential to progress into permanent opportunities in the future.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As a Personal Lines Claims Representative you will be responsible for the investigation, negotiation and settlement of claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.   


What you’re responsible for: 

  • Setting up and managing claims files and adequate reserves. 

  • Investigating, interpreting coverage, negotiating and settling personal lines claims.  

  • Communicating with clients, appraisers and vendors to facilitate the claims handling process.  

  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.  


What to expect: 

  • This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time. 

  • Rotational shifts outside of standard business hours, Monday through Friday.  

  • Extended work hours, including evenings and weekends, will be required during peak periods and major events.  

  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.   


To be successful: 

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.   

  • You leverage critical thinking skills to identify problems and proactively propose solutions.  

  • Your strong communication skills allow you to clearly convey messages.   

  • You’re an effective team player who shares knowledge to support your peers.  


To join our team: 

  • You have one year of related business experience or equivalent in education.  

  • You have completed post-secondary education and/or are working towards the Chartered Insurance Professional (CIP) designation.  

  • You have or will attain provincial adjuster license(s) depending on the province of work.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers. 

  • Flexible work options to support your personal and family needs. 

  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

  • Volunteer opportunities to give back to your community. 

If you are interested in a career with The Co-operators, please visit our Career Opportunities site to submit your application.

Contact Information

The Co-operators Group Limited
519-824-4400 x302715