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The Co-operators Group Limited

Inside Claims Representative, Property


Posted 11 Days Ago1273-1571816

Company Information

The Co-operators group of companies are committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.   The Co-operators Group Limited is a Canadian-owned co-operative. Through our group of companies, we offer home, auto, life, group, travel, commercial and farm insurance, as well as investment products. Our co-operative values make us a different kind of insurance company – one built on honesty, hard work and concern for the communities in which we live and work. We’ve received many accolades, including being ranked among the Best Employers in Canada by Aon Hewitt, and the Best 50 Corporate Citizens in Canada by Corporate Knights. As a member of our team, you’ll be part of a big organization with a small company feel, working alongside a highly engaged group of people who are passionate about what they do. And you’ll see why we believe The Co-operators truly is a better place to work.

Job Description

There are multiple 12 month contract positions, with the potential to progress into permanent opportunities in the future.
The work location is flexible across Canada.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. The Inside Property Claims Representative is responsible for the investigation, negotiation, and settlement of property, farm and commercial claims.


What you’re responsible for:

  • Investigate, interpret coverage, reserve adequately, negotiate, and settle property, farm and commercial claims.

  • Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.

  • Provide quality client service in accordance with claims service standards.

  • Review of damage of estimates.

  • Work with clients, vendors and government officials on ensuring efficiency, timeliness and quality of the settlement of the loss.

  • Set up and maintain files for assigned claims.

  • Authorize payments and reserves up to $75,000 authority.


What to expect:

  • This role operates in a call centre environment where a high level of audio and visual concentration is required for extended periods of time. 

  • Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris. 

  • This role involves direct contact with clients and/or service providers in their environment. 

  • Extended work hours, including evenings and weekends, will be required during peak periods and major events. 

  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.


To be successful:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations. 

  • You leverage critical thinking skills to identify problems and proactively propose solutions.

  • Your strong communication skills allow you to clearly convey messages. 

  • You’re an effective team player who shares knowledge to support your peers.


To join our team:

  • One (1) year insurance experience or two (2) years related business experience.

  • Working towards Chartered Insurance Professional (CIP) courses.

  • Provincial adjuster license(s) will be required or working towards.

  • Provincial adjuster license(s) maybe required dependent on the province of work.

  • University/College Degree.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers. 

  • Flexible work options to support your personal and family needs. 

  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

  • Volunteer opportunities to give back to your community. 

If you are interested in a career with The Co-operators, please visit our Career Opportunities site to submit your application.

Contact Information

The Co-operators Group Limited
519-824-4400 x302715